PIPA Sommelière: the AI sommelier for restaurants and hotels

No. PIPA runs directly in your guest's mobile browser — no download, no account, no friction. Guests access it by scanning a QR code or tapping an NFC tag placed on the table. Both are included with every installation.

We go live in 48 hours. Send us your wine list — PDF, spreadsheet or photo. We configure PIPA around your concept and have it ready for your tables within two business days.

Completely. Your wine list, guest profiles and conversation data are never shared with other restaurants or third parties. You own your data and can export or delete it at any time.

Send us the update and we reflect it within 24 hours. For restaurants with daily menus, we can set up a simple form so you update PIPA yourself each morning in under five minutes.

Yes. PIPA gives your team personalized wine recommendations, shaped around your list, from day one. It is not a replacement for a human sommelier — it is an extension of your service team, helping them recommend with more consistency. If you do have a sommelier, PIPA extends their guidance to every table, simultaneously.

Any language your guest writes in. PIPA detects and responds automatically, with no per-table configuration. We have tested and tuned the experience in Portuguese, English, Spanish, French, German and Dutch — the most common languages at the table in Portugal — and the engine natively supports many others.

Full onboarding, wine list configuration, automatic language detection with no limit, label recognition by photo, monthly data dashboard, dedicated support and all updates. No setup fee.

They can. But ChatGPT doesn't know your wine list, your stock, your margins, or your service style. It works for the guest — not for your restaurant. PIPA is the difference between a generic answer and your answer.

Yes. After an initial three-month period, you can cancel anytime. No penalties, no lock-in. We believe PIPA should earn its place in your operation through usefulness, not complexity.

PIPA is an early-stage product, so we do not promise a fixed increase in sales. Its potential value depends on your operation, wine list, team, guest profile and level of adoption. We are currently working with early hospitality partners to measure the impact on recommendation consistency, guest engagement and wine sales.

PIPA is currently onboarding its first hospitality partners. We are not yet publishing customer testimonials or verified performance data. As our early partners complete their first cycles with PIPA, we will publish validated case studies and results.

There are no installation costs on our standard plans. For groups, hotel networks and multi-outlet operations, we design a dedicated implementation — the rollout and configuration effort are included in the enterprise proposal.

No. Groups follow a dedicated track. We plan the deployment outlet by outlet with a phased rollout, wine list mapping per unit and service team training — not the self-serve onboarding path used for individual restaurants.

Each outlet is configured with its own wine list, pairings and languages, while the group keeps a central layer for governance and reporting. We roll out in coordinated waves so no outlet is disrupted.

Yes, optionally, for groups. We can deliver PIPA under the group's own identity — dedicated brand skin, custom domain and consistent guest experience across every property.

No. For groups, hotel networks and multi-outlet operations, pricing is custom and shaped around your outlets, wine lists and service model. Public plans are designed for individual restaurants.